UK Casino Club was one of the first online casinos within the UK. They were established in 2000 and are well know within the UK and European market.

They operate true 24 hours and 7 days a week support. They offer “Live Chat” and by clicking on the live chat icon you will be presented with a box where you can type in your question followed by submit. What happens behind the scenes is that as soon as your questions hits their system they receive a loud ringing tone. This tells the support team that a player has a query. They respond within seconds – really, seconds! It’s an instant messaging service that is really very effective.

They also ensure that all emails will have a response of no more than 30 minutes. Should any query be more than 30 minutes it will go straight to the Operations Assistant who is on call 24x7. In the unlikely event of your question still not being resolved, then it will be escalated to the Operations Manager.